We collect information that you provide directly to us when using the Kolab platform, including:

• Account Information: Name, email address, phone number, password, and profile details
• Profile Data: For creators - social media handles, audience demographics, portfolio content, and rates
• Business Information: Company name, business type, industry, and contact details
• Payment Information: Billing details and transaction history (processed securely through third-party payment processors)
• Communications: Messages, inquiries, and support requests sent through our platform
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent

We use the information we collect to:

• Create and manage your account
• Facilitate connections between creators and businesses
• Process transactions and send related notifications
• Provide customer support and respond to inquiries
• Improve and optimize our platform and services
• Send important updates, security alerts, and administrative messages
• Personalize your experience and provide relevant recommendations
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service

We may share your information in the following circumstances:

• With Other Users: Profile information is visible to potential collaboration partners on the platform
• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or to protect rights and safety
• With Your Consent: When you explicitly authorize us to share specific information

We do not sell your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at privacy@kolab.lk.

We use cookies and similar tracking technologies to collect usage information and improve your experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will remove or anonymize your personal data, except where retention is required by law.

Kolab is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Kolab after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: